Frequently Asked Questions
Straight answers about age verification, delivery, payments, products, COAs, returns, and more. If you don't see your question here, reach us via Live Chat or email.
Age, Eligibility & Verification
Availability depends on local regulations. Browse categories or filter by cannabinoid type.
Hardware Issues, Returns & DOA
1) Charge your battery; 2) Ensure battery is on (rapid-click activation, e.g., 5x); 3) Preheat if available; 4) Gently warm the cart between hands; 5) Clean 510 contacts with a dry swab; 6) Try a lower voltage to avoid burning.
Keep the device upright, wipe contacts, and capture a photo. Open a DOA ticket within 48 hours of delivery with your order number. Keep all packaging and the item for inspection.
For safety, opened consumables aren't returnable. Defective hardware is covered by our DOA policy—we'll troubleshoot and replace or credit if confirmed defective.
Go to My Account → Orders → Report an Issue, or email support@provincecarts.com with a brief video/photo and description.
Accounts, Rewards & Notifications
Yes. Earn 10 points per $1 spent. Redeem at checkout. Bonus points for verified reviews.
Use the link in your confirmation email/SMS or My Account → Orders for real-time status.
Yes—My Account → Addresses. For active orders, contact support before your delivery window begins.
Manage preferences under My Account → Notifications or use the unsubscribe link in any message.
Legal, Safety & Compliance
No. Content is for informational purposes only and isn't a substitute for professional advice.
Do not drive or operate machinery after consumption.
Yes—limits vary by jurisdiction. Our cart enforces legal thresholds and will warn you if exceeded.
Legal adults within permitted jurisdictions. Orders by or for minors are prohibited.
Privacy & Data
Encryption in transit, tokenized payments, restricted access, and audit logging. See Privacy Policy for details.
Only as long as required for compliance and operations. See retention schedule in the Privacy Policy.
Quick Troubleshooting (1-Minute Fixes)
Battery won't turn on
- Try 5 rapid clicks
- Charge 15 minutes
- Swap USB cable
Weak hit/burnt taste
- Lower voltage
- Short puffs
- Allow wick to re-saturate
No airflow
- Check for clog
- Preheat
- Warm cartridge gently
- Clear mouthpiece with a dry swab (do not insert sharp objects)
510 connection issues
- Re-seat cart
- Clean contacts
- Try a different battery if available
Still have questions?
Our dedicated support team is ready to help with any questions not covered in our FAQ.
It depends on your jurisdiction. We enforce the local legal age ([18+/21+]). You'll confirm age on-site and again at checkout. Courier will verify with government ID on delivery.
Passport, Driver's License, National/State ID, or Military ID. Digital photos or copies aren't accepted at the door.
Most failures are mismatched name/address/DOB. Ensure your info exactly matches your ID, and use your home address (no P.O. boxes). If auto-verify fails, you'll be prompted to upload a clear photo of your ID.
We store only what's necessary to meet compliance, and only for as long as required. See Privacy Policy for retention details.
Ordering, Payments & Security
Visa, Mastercard, and American Express via a secure, high-risk-compliant gateway with 3-D Secure. We do not accept cash on delivery. Pickup may allow cash or card—see options at checkout.
Common reasons: AVS address mismatch, 3-D Secure challenge failed, bank blocks for age-restricted merchants, or velocity limits. Try your billing address exactly as on your bank statement, complete the 3-D Secure prompt, or call your bank.
Yes before your delivery window begins. After 2 hours before your scheduled window, cancellations may incur a 15% restocking fee. Use order chat or contact support ASAP.
Taxes are calculated based on your delivery address per local law.
Delivery & Pickup
We serve Denver and Boulder plus these zones: Capitol Hill, Five Points, Baker, Highland, RiNo, Cherry Creek, Pearl Street, and University Hill. Use the Address Checker on the cart or delivery page. Outside our zone? Pickup may still be available.
Yes. An adult of legal age must present valid ID and sign. Couriers can't leave packages unattended or with minors/neighbors.
Yes, if you add them as the shipping contact at checkout. Their ID must match the shipping name.
Same-Day (order by 5:00 PM), Next-Day slots 10AM–2PM / 2PM–6PM, and Pickup during 10AM-8PM Monday-Saturday, 12PM-6PM Sunday. Delivery fee $6.99, waived over $79.
We'll return the package. You can reschedule once within 48 hours at no cost; further attempts may incur a $5 re-delivery fee.
We restrict delivery to permitted jurisdictions only. National shipping may be unavailable due to regulations.
Yes—enable SMS alerts at checkout. You'll get Out for Delivery and 10-minute notifications.
Products, Quality & COAs
Yes. Every batch is third-party tested. See the Lab Tests (COA) page and the COA link on each product.
Check cannabinoids (potency), terpene profile, and safety panels (residual solvents, heavy metals, pesticides). Our COA Guide breaks it down.
Live Resin uses solvent extraction; Live Rosin is solventless (heat/pressure). Many prefer rosin for flavor fidelity; resin often offers higher availability and lower cost. See our detailed comparison in the Learn section.
Most carts use the 510 thread standard. Check each product's compatibility notes. For disposables, no battery is needed.
Upright, cool, and away from heat/sunlight. Avoid pockets/hot cars. Keep out of reach of children and pets.