Clear, compliant, and fast. This page covers delivery/pickup options, fees, timelines, and our returns/DOA policy.
Last updated: August 10, 2025
Denver & Boulder + surrounding neighborhoods. Use the Address Checker at checkout.
Same-Day (order by 5:00 PM), Next-Day (10AM-2PM, 2PM-6PM), or Pickup during store hours.
Delivery $6.99; free over $79. Pickup is free.
Required. A 21+ recipient with matching ID must be present.
Opened consumables aren't returnable. DOA hardware covered—report within 48 hours.
Allowed until your window begins; may incur a 15% restocking fee afterward.
We currently serve:
Primary zone: Denver and Boulder
Additional zones: Capitol Hill, Five Points, Baker, Highland, RiNo, Cherry Creek, Pearl Street, and University Hill
If your address is outside our service area, shipping will be disabled. Pickup may still be available.
We only deliver to jurisdictions where sale and delivery of these products are permitted. We do not ship to P.O. boxes, parcel lockers, hotels, or freight forwarders.
Order by 5:00 PM → delivery 6:00–10:00 PM
Choose a slot 10:00 AM–2:00 PM or 2:00–6:00 PM at checkout
Mon-Sat: 10:00 AM–8:00 PM
Sun: 12:00 PM–6:00 PM
1420 Market Street, Denver, CO 80202
Bring valid government ID
Processing: Orders placed after the cutoff roll into the next available window. During peak demand or severe weather, ETAs may shift; we'll notify you.
Back to TopAt checkout: We verify age/identity (KYC). If auto-verify fails, you may be asked to upload a government ID.
At the door: Recipient must be 21+ with matching, valid ID. Couriers cannot leave packages unattended or with neighbors/minors.
Name match: The name on the order must match the ID of the person receiving the package. For gifts, add the recipient at checkout.
| Service | Fee |
|---|---|
| Delivery fee | $6.99 (waived above $79) |
| Pickup | Free |
| Order minimum | $30 for delivery |
| Adult signature fee | Included in the delivery fee |
Legal purchase limits: Enforced at checkout based on jurisdiction.
Back to TopWe'll keep you posted via email/SMS:
Immediately after purchase with order details and estimated delivery time.
Sent the morning of your scheduled delivery day.
When your order is loaded onto the delivery vehicle.
Optional SMS notification when the driver is approaching (enable at checkout).
Confirmation with timestamp and driver's initials once delivery is complete.
Missed delivery: If no eligible adult is present, the package returns to our depot. You may reschedule once within 48 hours at no cost. Additional attempts may incur a $5 re-delivery fee.
Address changes: Contact support before your window begins. Once Out for Delivery, we can't reroute.
Gate/concierge access: Provide access instructions at checkout. Drivers can wait up to 5 minutes at most.
To ensure successful delivery, please make sure someone 21+ with valid ID will be available during your selected time window. If you know you might not be available, consider selecting a different time or using our pickup service.
Damaged on arrival: Photograph the outer box, inner packaging, and item. Report within 48 hours.
Short shipments: Report within 48 hours; we'll reconcile against pick logs and route scans.
Stolen after delivery: We require adult signature; packages aren't left unattended. Once signed, liability transfers to the recipient.
Back to TopWe aim to keep returns simple while protecting product integrity and safety.
Go to My Account → Orders → Report an Issue (or email provincecarts@gmail.com).
We'll review your request and provide a Return Merchandise Authorization (RMA) number with detailed return instructions.
Include all parts and the RMA number clearly marked on the package.
Return within 7 days of receiving the RMA. Unapproved returns may be refused.
Return shipping costs:
Method: Refunds are issued to the original payment method (or store credit, if preferred) once the return is received and inspected.
Timeline: Please allow 3-10 business days after approval for funds to appear, depending on your bank.
Original shipping fees: Non-refundable unless the return is due to our error.
Partial refunds: We may issue partial refunds for items returned damaged, incomplete, or beyond allowed windows.
Back to TopBefore your delivery window begins: You may cancel or modify your order.
After your window begins or once packed: Cancellations may incur a 15% restocking fee.
KYC failures: If we can't verify age/identity, we'll cancel and refund.
Back to TopOur support team is ready to assist with any questions about shipping, delivery, or returns.