Lab-tested vape carts, delivered responsibly.

All customers must be 21 years or older to purchase our products. We have a strict age verification process:

• At checkout: You'll complete our secure online age verification using a valid government-issued ID (driver's license, passport, or state ID).
• Upon delivery: The same person who placed the order must show their ID to our delivery driver. The name on your ID must match your order.
• For pickup: You must present a valid ID that proves you're 21+ and matches the name on your order.

We take age restrictions seriously and cannot make exceptions. This policy is in place to comply with legal requirements and to ensure responsible distribution.

We currently deliver to select metropolitan areas and surrounding suburbs. Our service areas include:

• Major downtown areas and up to 15 miles from city centers
• Select suburban regions with same-day and next-day options
• Some rural areas with scheduled delivery (2-3 day lead time)

To check if we deliver to your specific location, enter your zip code on our homepage or in the checkout process. We're constantly expanding our delivery zones, so if we don't currently service your area, check back soon!

For areas outside our delivery zones, we offer a pickup option at designated secure locations.

We stand behind the quality of our hardware. If you receive a cart or battery that doesn't function properly upon first use, our DOA policy covers you:

• Timeframe: Report issues within 48 hours of delivery
• Documentation: Submit clear photos or video showing the defect
• Resolution: We'll replace the defective item during our next delivery to your area (usually within 1-3 days) at no additional cost

Common issues covered by our DOA policy include:

• Batteries that won't charge or power on
• Carts with clogged airflow or that won't produce vapor
• Leaking cartridges (if reported immediately)

To report a DOA issue, contact our customer service team through the "Support" section of your account or email support@ourcompany.com with your order number and details.

Due to the nature of our products and health regulations, we have a limited return policy:

• Unopened products: May be returned within 7 days of purchase for a full refund or exchange
• Opened products: Cannot be returned or exchanged unless covered by our DOA policy
• Accessories: Unopened accessories may be returned within 14 days

To initiate a return:

1. Contact customer service with your order number
2. Receive a return authorization and instructions
3. Return the product in its original packaging
4. Refunds will be processed within 3-5 business days after we receive the returned item

Note: Shipping fees are non-refundable, and a restocking fee may apply for certain returns.

A Certificate of Analysis (COA) is a lab-generated document that verifies the quality and safety of our products. Each COA includes:

• Batch identification: Specific batch number that can be traced to your product
• Testing date: When the analysis was performed
• Cannabinoid profile: Percentages of THC, CBD, and other cannabinoids
• Terpene profile: Types and amounts of terpenes present (for live resin/rosin products)
• Residual solvents test: Verification that all extraction solvents are below safe limits
• Heavy metals screening: Confirmation that no harmful metals are present
• Pesticide analysis: Testing for agricultural contaminants
• Microbial screening: Tests for mold, yeast, and bacteria

We make COAs available for every product batch. You can view them by scanning the QR code on your product packaging or by visiting the "Lab Results" section of our website and entering your batch number.

Proper storage will maintain the quality, flavor, and potency of your vape cartridges. Follow these guidelines:

• Temperature: Store at room temperature (65-75°F). Avoid extreme heat or cold.
• Light exposure: Keep away from direct sunlight, which can degrade cannabinoids.
• Position: Store cartridges upright (mouthpiece up) to prevent leaking.
• Air exposure: Keep carts in their original packaging when not in use.
• Children and pets: Always store in a secure location away from children and pets.

Tips for longer-term storage:

• For storage longer than a few weeks, keep in a cool, dark place (but not refrigerated).
• If a cart is partially used but won't be used again soon, consider removing it from the battery.
• Check that thread caps are secure to prevent air exposure.

Following these guidelines will help ensure your cartridges maintain their quality until the last hit.

Yes, safety is our top priority. Every product in our inventory goes through comprehensive testing:

• Third-party testing: All products are tested by independent, licensed laboratories.
• Batch testing: Each production batch is individually tested, not just random sampling.
• Safety screening: Products are tested for contaminants including pesticides, heavy metals, residual solvents, and microbial impurities.
• Potency verification: Cannabinoid levels are verified to ensure accurate labeling.
• Hardware safety: Our cartridge hardware is tested for lead and heavy metals, using only medical-grade and food-safe materials.

We believe in complete transparency, which is why we make all test results available to customers through COAs (Certificates of Analysis). If you ever have questions about the safety of a specific product, our customer service team can provide detailed information about testing protocols.